SPAZI Shipping and Delivery Policy

At SPAZI, we know that the delivery of your bespoke furniture is a vital part of the experience. We are dedicated to ensuring your handcrafted pieces are delivered safely, securely, and with the utmost care to your location within the Kingdom of Saudi Arabia, with options for international shipping available.

1. Shipping Areas

We primarily deliver within the Kingdom of Saudi Arabia. For international shipping inquiries, please contact our Customer Service team at info@spazisa.com or 0539121500. Additional fees, customs duties, and extended delivery times may apply for international orders.

2. Shipping Methods and Costs

Due to the delicate nature of custom furniture, we use specialized furniture carriers to ensure safe transport.

Shipping Method: We partner with experienced carriers to handle high-value, delicate items. The specific method will depend on your order's size and destination.
Shipping Costs: Calculated based on the order's size, weight, delivery location, and handling requirements. The final shipping cost will be included in your order quotation. Additional services like white-glove delivery may incur extra charges.

Factors affecting shipping costs include:

Distance to the delivery location.
Furniture size and weight.
Complex delivery conditions (e.g., stairs, limited access).
Special handling or optional services.

3. Delivery Services

SPAZI offers delivery options tailored to your needs:

Standard Delivery: Furniture is delivered to your building's entrance or ground floor. Assembly and placement are your responsibility.
White-Glove Delivery (Optional): This premium service includes:

Delivery to your room of choice.
Unpacking and inspection for visible damage.
Basic assembly and placement.
Packaging material removal.

White-glove delivery availability and costs will be confirmed during your order consultation.

4. Delivery Timeframes

Your bespoke furniture is handcrafted to order, and delivery timelines include:

Production Time: Varies based on design complexity, materials, and order volume.
Shipping Time: Depends on your location.
Estimated Delivery Timeframe: We’ll provide a combined estimate during order confirmation. Delays due to unforeseen factors will be communicated promptly.

5. Delivery Scheduling and Communication

Scheduling: Our team will contact you to arrange a convenient delivery date and time once your order is ready.
Updates: We’ll keep you informed throughout the shipping process. Please ensure your contact information is accurate.
Confirmation: A signature will be required to confirm successful delivery unless damage is noted.

6. Shipping Damage

In the rare event of shipping damage:

Note the damage on the delivery receipt.
Take photographs of the damaged packaging and furniture.
Contact our Customer Service team within 24-48 hours at [Phone Number] or [Email Address], providing your order number and photos.

Claims will be processed according to our Exchange and Return Policy.

7. Marketing Usage of Photos and Videos

SPAZI reserves the right to photograph and/or film your installed furniture for marketing purposes. These images and videos may be used on our social media channels, website, or other promotional materials. If you have specific concerns, please inform our team in advance.

8. Customer Responsibilities

To ensure smooth delivery:

Accurate Details: Provide correct delivery address and contact information.
Clear Access: Ensure delivery paths are obstacle-free and can accommodate the furniture.
Adult Presence: An adult (18+) must be available to receive and inspect the delivery.
Preparation: Protect floors and prepare the furniture placement area.

9. Policy Updates

We may update this Shipping and Delivery Policy at any time. Updates will be posted on this page with an updated "Effective Date."

10. Contact Us

For questions or assistance, please contact us:
[Riyadh – Mursalat – Abi Baker Road]
[info@soazisa.com]
[0539121500]